Terms of Service, Privacy Policy, Fulfillment Policy

Terms of Service

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Last Updated: 5/15/2024

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Welcome to BlockchainUnmasked. These Terms of Service ("Terms") govern your access to and use of the Website, including any content, features, and services offered by BlockchainUnmasked ("we", "us", or "our"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

 

1. Use of the Website

1.1. Eligibility: You must be at least 13 years old to access or use the Website. By accessing or using the Website, you represent and warrant that you are at least 13 years old.

1.2. Account: Some features of the Website may require you to create an account. When creating an account, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

1.3. Prohibited Activities: You agree not to engage in any of the following prohibited activities:
- Violating any applicable laws or regulations.
- Interfering with or disrupting the operation of the Website.
- Impersonating any person or entity or misrepresenting your affiliation with any person or entity.
- Using the Website for any unlawful or unauthorized purpose.
- Posting or transmitting any content that is defamatory, obscene, or otherwise objectionable.

2. Intellectual Property Rights

2.1. Content: All content included on the Website, including text, graphics, logos, images, and software, is the property of BlockchainUnmasked or its licensors and is protected by copyright and other intellectual property laws.

2.2. Trademarks: BlockchainUnmasked's name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of BlockchainUnmasked or its affiliates or licensors. You may not use these trademarks without BlockchainUnmasked's prior written permission.

3. Privacy Policy

Your use of the Website is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy for information about how we collect, use, and disclose your personal information.

4. Disclaimers and Limitation of Liability

4.1. Disclaimer: The Website is provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

4.2. Limitation of Liability: In no event shall BlockchainUnmasked be liable for any indirect, incidental, special, consequential, or punitive damages, arising out of or related to your use of or inability to use the Website, even if BlockchainUnmasked has been advised of the possibility of such damages.

5. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Arizona, without regard to its conflict of laws principles.

6. Changes to Terms

We reserve the right to modify or revise these Terms at any time, in our sole discretion. We will notify you of any changes by posting the revised Terms on the Website. Your continued use of the Website following the posting of the revised Terms constitutes your acceptance of such changes.

7. Contact Us

If you have any questions about these Terms, please contact us at info@blockchainunmasked.com

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Privacy Policy

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We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

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We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.

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If you don’t want us to process your data anymore or if you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at legal@blockahinunmasked.com or send us mail to: 2 N Central Ave, Suite 1800, Phoenix AZ, 85004.

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Fulfillment Policy:

 

Description of Products and Services:

 

At BlockchainUnmasked, we offer a variety of services and software designed to meet the needs of our customers. Our services include Sherlock Software and Analytics, Investigative Services and Forensic Reporting and Civil Process Strategy. Each service is tailored to provide solutions and is aimed at retail users, enterprise users and law enforcement.

 

Additionally, we provide software solutions such as Sherlock, Shield, and Sleuth. Our software is designed to provide forensic analytics and is developed to enhance law enforcement investigations.

 

For detailed information about each product or service, including features, specifications, and benefits, please visit the respective product pages on our website. If you have any questions or need assistance in selecting the right product or service for your needs, please don't hesitate to contact our customer support team.

 

International Purchases:

 

All prices are in US Dollars. We strive to provide clear and transparent pricing to our international customers. If you have any questions about currency conversion rates or pricing, please feel free to reach out to our customer support team for assistance.

 

Contact Methods:

 

We value open communication with our customers and strive to provide multiple contact methods for your convenience. You can reach us via:

- Email: info@blockchainunmasked.com

- Phone: (415) 888-9781

- Live Chat: Lower right corner of each page

 

Our customer support team is available to assist you with any inquiries, concerns, or feedback you may have.

 

Fulfillment Policy

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Refund Policy

At BlockchainUnmasked, we strive to ensure your complete satisfaction with our products and services. We understand that being able to engage our services can be very challenging, especially if you have sought our services as a prior victim of fraud. Therefore, if for any reason you are not entirely satisfied with our process, you may request a refund at any time. 

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Refunds

Approval: If/when your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at payment@blockchainunmasked.com.

Contact Us

For more information or if you have any questions about our fulfillment policy, please contact us at:

Email: payment@blockchainunmasked.com

 

Accepted Payment Methods:

 

We accept a variety of credit cards for payment, including all major credit cards. We also accept bank wire or ACH transfer.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. BlockchainUnmasked ("BU") acknowledges that all materials and information provided by the Client or accessed during blockchain forensics or analytics services, including names, addresses, financial data, and other identifiers, are the Client's property. BU commits to using this information solely for data recovery services.